Refund Policy
To request a refund, contact us via a convenient communication channel or by email – support@chaosboost.com
Returns are possible in the following cases:
- If your order has not started and no time slot has been reserved, you may request a full refund, subject only to a disclosed payment-processing deduction that is permitted by applicable law. If a time slot has been reserved and you cancel, the stated commercial refund is 70% of the order amount before any permitted processing deduction. We may waive the reservation deduction at our discretion.
Partial refunds and missed bookings:
- If an order is partially completed, we first deduct the value of the completed work. If a time slot was reserved, a 30% reservation deduction is then applied to the remaining amount, followed by any permitted payment-processing deduction. For a missed time slot, the 50% rule below applies instead. Contact support@chaosboost.com for an itemised calculation.
- If you miss a reserved time slot, we first deduct the value of any completed work, then apply a 50% missed-slot deduction to the remaining amount instead of the 30% reservation deduction for that slot, followed by any permitted payment-processing deduction. We may waive this deduction at our discretion. Repeated missed slots are assessed individually; there is no automatic forfeiture of statutory rights.
Completed services and later account events:
- An order is completed when the purchased result has been delivered and its completion has been recorded. We do not offer change-of-mind refunds for services completed as agreed.
- Restrictions, reward removals or account changes caused solely by your own actions or unrelated third-party events after completion do not create a right to a refund for a service completed as agreed. This does not remove any remedy for our own failure to provide the agreed service.
Refund Policy for Old Orders:
- If you placed an order but did not complete it within three months or failed to stay in contact (did not fulfill your part in completing the order or did not arrive at the appointed time), the order is considered closed. Administrative closure does not remove any refund rights required by law.
- If you did not complete the order before the end of the season in the specified game, but the order was booked by our operators or started by our boosters, the order is considered closed. Administrative closure does not remove any refund rights required by law.
These cancellation terms do not reduce any refund or cancellation rights you have under applicable consumer law. We do not deduct processing or cancellation fees where the law requires reimbursement without those deductions. Commercial reservation and missed-slot deductions apply only to the extent lawful and must not duplicate compensation for the same loss. We may offer additional goodwill compensation at our discretion. Where a processing deduction is permitted, our stated processing fee is 3.1% of the original payment plus USD 0.30. For payments in another currency, USD 0.30 is converted at the acquiring payment provider’s exchange rate at the time of the original payment. It is deducted after the completed-work and applicable reservation or missed-slot deduction. A refund is never reduced below zero.
Have more questions?
- Email – support@chaosboost.com
- Discord – ChaosBoost – Official Server
Available daily 24/7
Company info:
Company details and DMCA contact:
- ChaosBoost LTD — Company number 15496475, London, United Kingdom
- CHAOSBOOST LIMITED — Company No. 78740814, Office 3906, 39th Floor, The Center, 99 Queen’s Road, Central, Hong Kong
- ChaosBoost LTD: DMCA agent designation — Registration number DMCA-1066525, 2829 Youree Dr, Ste 7 PMB 1202, Shreveport, LA 71104, United States
Email & Phone number:
Phone: +1 534-220-3590
Email: support@chaosboost.com
Founder:
- Director & CEO — Oleksandr Bryl (Linkedin)
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